Job Order ID: 1739City: Belgrade
 
Brief Description:
Manpower is a worldwide innovative forerunner and leader in the field of employment through the provision of services and workforce management solutions for clients and helping people in their career development with the aim of understanding the needs of the clients and candidates in the changing world of work. Our client is Ball packaging, a global leader in packaging solutions who is further developing their team. This people centric organization is dedicated to continuous training and development of its employees. Motivation, communication and satisfaction as well as health & safety are its essentials to maintaining a committed workforce.
Function Note:
 

  • Follow and promote local use of the BPE support process.
  • Provide support for local users on all IT topics (hardware, applications, software).
  • Resolve local incidents within scope.
  • Work closely with central Service Desk for local incidents transferred.
  • Manage local data center in accordance with IS standards.
  • Ensure local data is backed-up and capable of being restored.
  • Record all incidents into the CA Service Desk.
  • Resolve assigned tasks in accordance with Service Level Agreements.
  • Deploy and manage IT assets in accordance with BPE standards.
  • Work closely with Global Service Desk colleagues to identify and realize opportunities for standardization.
  • Take on Ball resolver responsibilities as they develop.
  • Document all in standard manner and keep constantly updated.
  • Adhere strictly to IS standards.
  • Locally promote good IS practices and adherence to IS Security Guidelines.
  • Provide cover for colleagues in other locations where necessary.
  • Participate in local IS projects as required.
Requirement Note:
Experience with Windows 2008 Server, Active Directory, Exchange/Outlook

  • Experience with Network (LAN, WAN, WLAN), Network printing, Software deployment, e. g. SCCM, “state-of-the- art” hardware and software in general
  • Has previously provided level 1 or level 2 IT support in a similar environment
  • Former IT support at a manufacturing company would be beneficial
  • Degree in IT or equivalent.
  • ITIL foundation level
  • Any Microsoft certificate (like e. g. MCSE, MCP, etc.) would be beneficial
  • Fluent in English and Serbian, other European languages are beneficial

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