Customer Care Consultant (English)
Location: Belgrade
Your tasks:
Provide first call resolution for all customer enquiries through application of technical expertise and set of standardize high quality customer service
Achieve individual and team goals
Follow and track new processes and technologies in order to keep up and sustain the highest level of continues improvement
Constantly track the development of new products, services and guidelines to guarantee precise information and accurate application
Conduct in a manner that ensures data protection and confidentiality for both internal staff and customers. Follow company regulatory requirements
Perform other tasks assigned by Supervisors and Managers
Your profile:
Secondary level of education
All courses in reservation and ticketing considered to be a benefit
It’s desirable for the post holder to have any experience in customer service or similar position
Knowledge of contact center operations is a benefit
Excellent verbal and communication skills
Fluency in English
Developed computer skills
The selection process is taking place NOW!
If you consider yourself an appropriate candidate for this opportunity we invite you to applicate on the link: https://www.directch.com/KnowALanguage