Kompanija InfoNetworks konkurs koji u nastavku prenosimo u celosti.
Analyst Level 1(Remote position-Belgrade)
Career growth opportunity for a customer support analyst with strong technical, analytical, problem-solving, consultative, and presentation skills.
Qualifications
Essential Functions:
• Deliver service and support to end-users using and operating automated call distribution phone software.
• Proactively monitor and respond to events, error conditions and threshold events in network monitoring system and processing events.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose technical hardware / software issues.
• Follow standard processes and procedures.
• Identify and escalate priority issues per Client specifications.
• Redirect problems to appropriate resource.
• Accurately process and record call transactions using a computer and designated tracking software.
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled callbacks to customers where necessary.
• Stay current with system information, changes and updates.
JOB SPECIFICATIONS
• Knowledge, Skills, and Qualifications:
• Excellent written and oral English skills
• Proficient working knowledge of Microsoft Suite (MS Work, Excel etc), Adobe PDF and other basic business productivity software
• Understanding of IT system fundamentals and system management tasks.
• Basic knowledge of networking principles and operating systems.
• Ability to open tickets with underlying carriers and vendors, pushing and escalating for a solution, owning something until completion.
• Ability to clearly document and articulate technical issues in English.
• Ability to handle multiple concurrent issues and remain calm under high pressure situations.
• Must be reliable and dependable, self-motivated and demonstrate a willingness to learn.
• Ability to work closely with peers and other teams.
• Working Schedule: Monday to Friday, 5 PM-2AM Belgrade time.
Considered a Plus:
• 2 + years industry experience in 24 x 7 Network Operation Center.
• Bachelor Degree in Computer Science/ Information System or other related fields
Candidate’s profile:
• Great organizational and interpersonal skills;
• Someone who is flexible and proactive;
• Willingness to learn;
• Innovative attitude, stress resistant, team player, flexible
What we offer:
• Working in healthy, knowledgeable, young and fast-growing team
• Constant opportunity to learn, improve and advance in your job
• Work from home with full company provided equipment
If you are interested you can apply by email: ivana.dobriv@infonetworks.com