Contact Service is a global contact center outsourcing company that delivers innovative, qualitydriven, customer service solutions, across all industry segments. Due to the rapid expansion of our service we are looking for new team members. On behalf of our client from hospitality industry, luxury hotel chain located in Mexico – Karisma Hotels & Resorts (www.karismahotels.com), we are looking for an experienced professional to fill in the following position:

 

Senior Corporate Travel Agent

 

Duties and Responsibilities:

• Arrange domestic and international air and hotel accommodations as requested for company
employees, primarily executives, in compliance with corporate travel policies
• Issue itineraries and tickets
• Determine the most efficient way to make flight connections
• Process ticketing/refunds/exchanges
• Data entry into the GDS
• Check queues daily to ensure accuracy and that all issued tickets are complete
• Develops, implements, and maintains traveler profiles for all necessary employees
• Ensures that employees receive and understand all travel requirements for domestic
destinations including but not limited to security and safety consideration, weather
information, baggage restrictions, cancellation/change penalties
• Ensures that employees receive and understand all international travel requirements
including but not limited to passport and visa requirements, inoculation requirements, security
and safety considerations, currency information/assistance, and customs regulations
• Completes all necessary paperwork; maintains files and records
• Provides accurate and timely reports as required
• Negotiate with vendors for best rates
• Creates policies and procedures
• Perform additional related duties

 

Qualifications:

 

• Minimum of 5 years of corporate travel experience required
• Fully proficient/ advanced level expertise with reservation system, Amadeus is required
• Overall travel industry knowledge and experience
• Competent with all aspects of ticketing transactions like ticketing, exchanges, and voiding of
tickets
• Knowledge in booking international and domestic travel
• Must have exceptional follow-up skills and be able to work independently
• Strong organization and time management skills. Must be able to handle various issues
simultaneously and prioritize
• Must possess excellent communications skills, written and verbal.
• Ability to communicate professionally and effectively in a business environment
• Fluent in English and Spanish preferred
• Must have flexibility working within the call center business hours as needed

 

Please send us your CV at bojana.sankovic@contactservice.info

Please note:
We will only consider applications submitted in English.