Contact Service is a global contact center outsourcing company that delivers innovative, qualitydriven, customer service solutions, across all industry segments. Due to the rapid expansion of our service we are looking for new team members. On behalf of our client from hospitality industry, luxury hotel chain located in Mexico – Karisma Hotels & Resorts (www.karismahotels.com), we are looking for an experienced professional to fill in the following position:

 

Leisure Travel Agent

 

Duties and Responsibilities:

• Research various destinations and means of travel to recommend travel services according
to client need
• Diagnose clients specifications and wishes and suggest suitable solutions
• Calculate itinerary costs and collect deposits and balances
• Organize travels from beginning to end, through booking tickets and accommodation, tours,
transfers, rental cars, etc.
• Advise clients on travel arrangements (i.e. visas, passports, vaccinations, etc.) and keep
clients up to date with any changes
• Use promotional techniques and prepare promotional materials to create demand and
generate sales
• Handle unforeseen problems and complaints
• Attend conferences and industry functions to maintain familiarity with suppliers and tourism
trends.
• Create and update electronic records of clients using agency technology
• Network and build a book of business while maintaining relationships with other key
stakeholders
• Keep financial statements and documents
• Reach revenue and profit targets
• Other duties as assigned

Qualifications:

• Excellent knowledge of English language (written and spoken) at a native speaker level (US
English preferred)
• Effective problem-solving and decision-making skills
• Enthusiastic, self-motivated and able to work with minimal supervision
• Prior Experience creating and booking leisure travel itineraries and services, preferably in the
luxury market
• Ability to research and price airline itineraries, recommend appropriate solutions and
complete ticketing
• Amadeus GDS is required
• Sales background with ability to build a satisfied, repeat clientele who also generate referrals
• Knowledge of US and international touristic destinations, hotels, and tour services
• Experience with cruising and sales of cruise products
• Ability to work US hours / afternoon

 

Please send us your CV at bojana.sankovic@contactservice.info

Please note:
We will only consider applications submitted in English.