TLScontact d.o.o. Beograd raspisuje oglas za poziciju IT Help Desk Technical Engineer. Za obavljanje ovog posla neophodno je dobro poznavanje jezika na kojem je oglas napisan. Ukoliko tekst oglasa ne razumete u potpunosti, savetujemo vam da razmislite da li je ovo pravi posao za vas.

TLScontact d.o.o.

TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our countries of operations.

We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.

For our IT Help Desk Team in Belgrade, we are looking a dedicated professional to fulfill the following position:

 

IT Help Desk Technical Engineer

 

About the role:

IT Help Desk Technical Engineer is responsible for providing support to all employees including those working from remote locations. IT Help Desk Technical Engineer should be autonomous, meticulous, well-organized and be very capable of communicating effectively with end-users and contractors. The core of the role is not only to manage day-to-day IT issues/requests, but also make sure our standards are respected in all the centres. IT Help Desk Technical Engineer is responsible for handling all the in-coming questions from all sites’ end-users via ticketing system and phone.

Responsibilities:

  • Identify, document and troubleshoot user issues. Serve as the first point of contact for troubleshooting hardware and software problems and escalate to the correct party if needed.
  • Resolve customer submitted requests or tickets, collaborate and work with other IT teams to resolve issues.
  • Provide technical assistance and support for incoming queries and issues and escalate to the correct IT team if necessary.
  • Configure and troubleshoot Windows/Linux related issues.
  • Receive technical support calls, troubleshoot and resolve issues.
  • Test new technologies for possible implementations.
  • Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business.
  • Provide overall relationship management and coordinating required resources to respond to complex IT requirements.
  • Write test plans, test cases, test reports and user manuals if needed.
  • Report to Help Desk manager periodically on the performance/improvement.

ISO Duties:

  • Participate in security related trainings.
  • Conduct security related activities assigned to this position.
  • Follow security related requirements when fulfilling the responsibilities of this position.
  • Report security incidents to the supervisor when detected.

Requirements:

  • Bachelor’s Degree in Computer Science or related field.
  • Minimum 1+ year of relevant experience.
  • Knowledge with Windows is required: Windows 7 – Windows 2k8 Server is required.
  • Knowledge with MS Active Directory is required.
  • Experience with Linux is a plus.
  • Knowledge with Cisco routers & switches is a plus.
  • Excellent English verbal and writing skills.
  • Professional approach and fast responsiveness in resolving the tasks.
  • Excellent communication skills and team spirit; ability to work well with people with diverse cultural background.
  • Strive for high levels of customer service and customer satisfaction.
  • Must be detailed-oriented, quality-conscious and able to interface effectively via phone or email with both technical and non-technical clients.
  • The desire to learn and grow through teamwork, tech sites, books or contribution to open sourced projects in a fast-growing company.
  • Ready to travel abroad on short term missions.

What we offer:

  • Permanent employment.
  • Work in a multinational team with experienced and helpful colleagues.
  • A competitive salary.
  • Great career opportunities.
  • Friendly,  inspirational and creative work environment.

If this challenge excites you and you feel you have what it takes to make it a success submit your CV today. Please, send the CV in ENGLISH electronically, until the 15.11.2016.

Apply